TITLE: Family Supportive Services Liaison



  • Extensive knowledge of community resources and social service systems.
  • Ability to problem-solve and great conflict resolution skills.
  • Bi-lingual (English/Spanish). Additional compensation for proven bi-lingual skills and ability to translate.
  • Applicants should possess a positive attitude, and the ability to comfortably interact with diverse populations, be energetic and independent and have a strong desire to learn.
  • Strong verbal and writing skills are required. Must be able to document in a clear and concise manner and in accordance with LAHSA and The Whole Child policies and procedures.
  • Typing skills and computer proficiency, including Microsoft Office Suite.
  • Strong commitment to children and families, and a willingness to take the steps necessary to assure their well-being.
  • Preferred: Knowledge of the L.A. County Department of Mental Health system and Los Angeles Homeless Services Authority.
  • Ability to work independently and with others – including other employees, clients, and members of the public — in face-to-face, virtual, and telephonic contexts.
  • Ability to be flexible and adapt to changing work demands.
  • Ability to respond effectively to sensitive inquiries or complaints.
  • Maintain a high level of ethical and professional standards.
  • Ability to accept diverse personal and cultural behaviors.
  • Must exhibit flexibility, mature judgment, confidence, and competence.



  • Assists clients in identifying needs and links them accordingly.
  • Runs various groups to meet the identified needs of the clients (i.e. parenting classes).
  • Provides direct advocacy, conflict resolution, problem-solving, crisis support, and coaching on activities of daily living to clients and families in the shelter.
  • Develops and maintains strong working relationships with mental health agencies near the shelter to quickly link clients when the need is identified.
  • Manages crises, adheres to safety and housing protocols, and provides conflict resolution when needed.
  • Develops ongoing referral relationships with health, legal, and social service system.
  • Assures rights of clients are adhered to within shelter policies and guidelines.
  • Maintains a written record of contacts with clients via Clarity (HMIS) system, communication logs, incident reports (as needed).
  • Attends staff meets and in-service trainings as needed.
  • Supports all existing agency policies, principles, and mission.
  • Maintain confidentiality in matters of agency operation, personnel, and clients.
  • Exercise good judgment in the performance of all duties and responsibilities, including maintaining good boundaries and professional conduct.
  • Other related duties as assigned and approved by the Supervisor(s)/Manager(s).



Bachelor’s degree in social work, psychology, or another social services-related discipline.

Minimum 2 combined years’ experience (paid/unpaid) and demonstrated effective work in social services, preferred homeless services, and/or mental health settings.

Must have a current California Driver’s License, good driving record, and current automobile insurance.


WORKING CONDITIONS: Work is performed in a shelter setting. Noise level is moderate with occasional loud outbursts.

The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.

Job Type: Full-time