TITLE: ICMS Case Manager
DATE REVISED: June, 2019
ACCOUNTABILTIY: ICMS Coordinator
DEPARTMENT: Housing Services
STATEMENT OF PURPOSE: The primary purpose of the ICMS Case Manager is to assist families in achieving transitional housing and access medical, educational, social, prevocational, rehabilitative, or other needed community services for eligible clients and families who have become homeless. Targeted population includes children (Birth to age 18) and their families who are at risk of becoming homeless or are currently homeless utilizing a Community Based Scattered Site Model. The Community Based Scattered Site Model is designed to maximize family independence, minimize family disruption, and result in stronger, more viable housing permanency outcomes.
SCOPE OF RESPONSIBILITY: ICMS Case Managers provide an array of services in support of the Family Housing Program’s goal of promoting children’s emotional well-being. The ICMS Case Manager’s intensive home-based services ensure that families are activity engaged in the various resources/services provided (i.e., mental health, health care, job training/coaching, Occupational Therapy, Nutrition, etc.) The home visits are focused on building healthy relationships and promoting positive family environments to end homelessness. The ICMS Case Manager promotes a strengths-based approach to service that empowers families, supports a community based philosophy of service, and ensures that all services are aligned with the agency’s mission, vision, and core values.
- Conducts comprehensive needs assessments with families and assists them in obtaining needed resources such as health insurance, housing, and low cost child care through referral and linkage.
- Provides individual and group rehabilitation services under HUD, DMH, DPSS and city contracts.
- Completes and submits progress notes in a 24 hour timeframe utilizing the agency’s electronic health record system (HMIS).
- Provides guidance and assistance to parents/caretakers on managing child’s behaviors successfully.
- Provides guidance and assistance to parents/caretakers on managing familial stressors effectively and successfully.
- Assists family with identifying internal and external resources to assist with multiple stressors as it relates to homelessness, domestic violence, substance abuse issues, etc.
- Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).
- Provides interagency and intra-agency consultation, communication, coordination and referrals.
- Identifies and communicates to therapist obstacles preventing families from connecting with program and/or referral services.
- Attends community meetings as requested by Housing Manager to present on housing services, referral process and eligibility criteria.
- Represents the agency at community resource fairs.
- Follows up with families to ensure successful placement and housing permanency for six months.
- Provides services in the community including home and school settings.
REQUIRED LICENSES, CERTIFICATES, EDUCATION, EXPERIENCE OR TRAINING:
Bachelor’s degree in social work, psychology, or other mental health related discipline.
Minimum of 4 years of work experience related to providing case management or rehabilitative services in a mental health setting. Valid California driver’s license and valid auto insurance.
CONDITIONS OF EMPLOYMENT:
Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the company by the Chief Operating Officer and Chief Executive Officer.
This description is only intended to identify the duties, responsibilities, and requirements for the position. It is not intended, nor should it be interpreted to describe each and every duty employees assigned may be required to perform.
WORKING CONDITIONS: Work is performed in normal office setting. Noise level is moderate with occasional loud outbursts. Occasional need to work out in the field contacting clients in homes and schools. Frequently uses motor vehicle to effectively execute job duties.
REASONING ABILITY: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Must be able to remain in a stationary position 50% of the time
- Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
- Constantly operates a computer and other office productivity machinery, (i.e., calculator, copy machine and computer printer).
- Constantly converses with staff and clients
- Frequently operates a motor vehicle to travel to school or home site
- Frequently needs to position self in order to effectively interact with children of lesser stature
- Occasionally needs to transport materials (food, clothing, books, etc.) weighing up to 50 pounds for therapeutic activities
- Frequently needs to use motor vehicle for business purposes.
The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex. Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.