Welcome, Tracy West-Grubb, TWC’s New CAO

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Tracy is an innovative and effective leader with a passion for transforming organizations. She has a balance of soft and technical skills that effectively help guide change. Her high emotional intelligence enables her to form strong partnerships with local leaders. She excels at implementing enterprise initiatives that drive change, achieve organizational objectives, and improve employee engagement; therefore, creating high-performing cultures who operate with excellence.

In her career, Tracy worked in the hospitality, legal, education and healthcare industries for top performing organizations such as Walt Disney World, Kaiser Permanente, GE Healthcare, and Johns Hopkins Medicine. She has held the position of Chief of Staff, Area Vice President of Operations and Improvement Advisor. Her responsibilities include executive and board coaching, management consulting, curriculum development and delivery, strategic planning, program design and implementation, quality and safety, leadership development and change management.

Tracy has a Bachelor of Science in Psychology, a Master of Science in Education & Counseling, a Bachelor of Arts in Public Relations, a Master of Business in Strategic Leadership, a Master Trainer Certification in Management, and a Six-Sigma Black Belt Certification from Villanova University. She has won numerous industry awards related to innovation and team collaboration.