TITLE:  Case Manager (PIER)   


STATEMENT OF PURPOSE:  Case management services and activities are provided to access medical, educational, social, prevocational, rehabilitative, or other needed community services for eligible clients and families.


SCOPE OF RESPONSIBILITY:  Case Managers provide an array of services in support of the program’s goal of promoting children’s emotional well-being.  The Case Manager conducts groups for children, high-risk teens and adult parents of young children.  These groups focus on building healthy relationships and promoting positive parenting.  The case manager promotes a strengths based approach to service that empowers families, supports a community based philosophy of service, and ensures that all services are aligned with the agency’s mission, vision, and core values.



  • Utilizes evidence-based curricula such as The Incredible Years, Seeking Safety, Triple P, etc.
  • Conducts comprehensive needs assessments with families and assists them in obtaining needed resources such as health insurance, housing, and low cost child care through referral and linkage.
  • Provides individual and group rehabilitation services under Department of Mental Health contract or other agency funding.
  • Meets agency’s productivity standards for client service hours.
  • Completes and submits progress notes in a 24 hour timeframe utilizing the agency’s electronic health record system (EXYM).
  • Provides guidance and assistance to parents/caretakers on managing child’s behaviors successfully.
  • Provides guidance and assistance to parents/caretakers on managing familial stressors effectively and successfully.
  • Assists family with identifying internal resources to assist with multiple stressors such as extended family members, grandparents.
  • Develops and provide client rehabilitation services which assist in improving, maintaining, or restoring daily functioning at home, school, and community in accordance with treatment goals and in collaboration with treatment team (i.e., therapist, psychiatrist).
  • Provides interagency and intra-agency consultation, communication, coordination and referrals.
  • Identifies and communicates to therapist obstacles preventing families from connecting with program and/or referral services.
  • Attends community meetings as requested by program director.
  • Represents the agency at community resource fairs.
  • Follows up with families that drop out of treatment.
  • Provides services in the community including home and school settings.



Bachelor’s degree in social work, psychology, or other mental health related discipline.

Minimum of 4 years of work experience related to providing case management or rehabilitative services in a mental health setting.  Valid California driver’s license and valid auto insurance.



Employee may be asked to participate in cross-training programs or pursue additional education or training when it is determined to be in the best interest of the company by the Chief Operating Officer and Chief Executive Officer.

This class specification is only intended to identify the classification and to illustrate the duties, responsibilities, and requirements for it.  It is not intended, nor should it be interpreted to describe each and every duty employees assigned may be required to perform.


WORKING CONDITIONS: Work is performed in normal office setting. Noise level is moderate with occasional loud outbursts. Occasional need to work out in the field contacting clients in homes and schools.


REASONING ABILITY:  Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.



Must be able to remain in a stationary position 50% of the time

Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

Constantly operates a computer and other office productivity machinery, (i.e., calculator, copy machine and computer printer).

Constantly converses with staff and clients

Frequently operates a motor vehicle to travel to school or home site

Frequently needs to position self in order to effectively interact with children of lesser stature

Occasionally needs to transport materials (toys, books, etc.) weighing up to 50 pounds for therapeutic activities


The Whole Child is an equal employment opportunity employer and no candidate for employment will be rejected on account of race, color, religion, national origin, age, marital status, or sex.  Candidates with physical impairments will be considered so long as it can be reasonably demonstrated that the duties and responsibilities can be effectively performed without hazard to the individual, fellow employees, or clientele.